Returns & Refund Policy

You may return unused Timedox hardware within 30 days of delivery for a refund. To be eligible, items must be in their original condition and packaging with all accessories included.

Software subscription fees, and used or activated devices, are non-refundable except where required by law or covered by our warranty.

To start a return, contact our support team with your order number and the reason for the return. We will send return instructions and, where applicable, a return authorization.

Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method, typically within 5–10 business days.

Unless the return is due to our error or a defective product, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method.

If your device arrives damaged or develops a fault, contact us right away — we will arrange a replacement or repair under warranty at no charge. Timedox time clocks carry a manufacturer's warranty against defects.

Hardware purchased through Amazon or another marketplace is subject to that marketplace's return policy. This policy applies to devices purchased directly from Timedox.