How Queenscorp Group Lifted Utilization from 62% to 79% in One Quarter
A 36-person New York consulting firm was losing revenue to untracked hours and inaccurate time entries. Timedox gave them real data for the first time.
The Company
Queenscorp Group is a management and strategy consulting firm based in New York City. Their 36 consultants serve clients across financial services, healthcare, and technology, working on engagements ranging from 4-week strategy sprints to year-long transformations.
Managing Partner Katherine Liu tracked one metric above all others: billable utilization. The industry target is 75-80%. Queenscorp was stuck at 62%, and Katherine suspected the real number was even worse because of inaccurate time entry.
"Our utilization was 62%. I suspected 40% of our time entries were just guesses."
Queenscorp's consultants entered time at the end of each week. By Friday afternoon, they were reconstructing five days of work from memory, calendar events, and email timestamps.
Senior consultants splitting time across 3-4 clients per week were the worst offenders. They'd allocate time roughly, often defaulting to even splits that didn't reflect reality.
"The data driving our invoicing was unreliable. The data driving our staffing decisions was unreliable. We were running a professional services firm on guesswork."
62%
Billable utilization (target: 80%)
40%
Of time entries estimated, not actual
3.5 hrs
Lost per consultant weekly to poor time allocation
Why they chose Timedox
Katherine chose Timedox for its Automatic In-Out feature. Consultants open their laptops and they're clocked in. Close them and they're clocked out. No more Friday-afternoon guessing.
"For the first time, we had real data. Not estimates. Not reconstructions. Actual hours, captured as they happened. The difference was staggering."
Client and engagement tracking let each consultant's hours automatically map to the right client. Billable vs. non-billable tagging made utilization reporting instant instead of a monthly exercise.
Automatic In-Out
Presence-based clock-in/out. No manual entry, no end-of-week batch logging.
Billable Tagging
Every hour tagged automatically. See utilization per person, team, or firm-wide.
Engagement Tracking
Hours mapped to clients, projects, and phases. Multiple billing rates supported.
What Queenscorp Group sees every day
The same Timedox dashboard every customer uses. No custom build, just clear data.
Dashboard
Team Overview
Active now
18
+3 from yesterday
Total hours
142h
On break
2
Sites
4
Sarah Miller
Headquarters
James Chen
Downtown Office
Maria Lopez
Remote
David Kim
Field Site A
From signup to full adoption
Desktop App deployed to all 36 consultants
Katherine's team pushed the Timedox Desktop App to every consultant's machine. Client engagements and billing rates were configured. Setup: 2 hours total.
First week of real data collected
Automatic In-Out captured every consultant's hours without any manual input. Katherine could see who was working on what, in real time.
True utilization revealed
The data showed consultants were actually working more billable hours than they'd been logging. Real utilization was 68%, not the reported 62%. That gap represented $180K in annually unbilled revenue.
Utilization hits 79%
With accurate data, Katherine restructured two unprofitable engagements, reassigned underutilized consultants, and set individual utilization targets for the first time. Utilization jumped 17 points.
Engagement profitability visible
For the first time, Queenscorp could see which client engagements were profitable and which were underwater. They exited one engagement and renegotiated two others.
Inside Queenscorp Group
The numbers after one year
79%
billable utilization (up from 62%)
$180K
in previously unbilled hours recovered annually
0
manual time entries required from consultants
100%
engagement profitability now visible
"Our utilization rate went from 62% to 79% in one quarter. The visibility alone changed how we staff engagements. We finally know which clients are profitable and which aren't. That's not time tracking. That's business intelligence."
Katherine Liu
Managing Partner, Queenscorp Group
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